Shipping and Returns

Many quality steps are taken to ensure your products arrive to you in excellent condition. It is very important you inspect the purchase upon arrival. If any damage has occurred, call Customer Care at 801-232-0896, Monday through Friday, 7 a.m. to 7 p.m. (MTN) & Saturday, 7 a.m. to 5:30 p.m. (CT). In many cases, we can provide you with replacement parts and service as needed.

Our return policy is as follows:

Standard Shipping Items

If your Standard Shipping item arrives damaged, please contact Customer Care within 72 hours. For other issues concerning Standard Shipping orders, call us within 30 days after delivery and we will either repair or replace the item. Not completely satisfied? We accept the return of Standard Shipping item(s) within 30 days of delivery. For Standard Deliveries where a manufacturing defect is discovered after the 30-day return period, consult the manufacturer’s warranty, if any. Please note, return shipping fees and restocking fees ($100) apply.

In-Home Delivery For Items Ordered Online

You have 72 hours after a Home Delivery of an online order to report if an item is delivered damaged, defective or if you are unhappy with it in any way. Call the phone number on your emailed order confirmation and we will work with you to repair, replace or pick up the item for a return. Items ordered online for In-Home Delivery with manufacturing defects discovered after the 72 hour return period may be covered by the manufacturer’s warranty, if any; please contact the customer service number listed in your emailed order confirmation for assistance.

Custom Orders

We do not accept returns of custom orders. However, if the product is damaged during the shipping process, we will replace the product.

Return Requirements

In order to receive the full amount of the refund described in this Return Policy. all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Please note, return shipping and restocking fees may apply.

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